Recently, a user of one of our services demanded the Jira integration feature to be free because it was once part of a free plan. Their argument basically was, “It was free when I signed up, so I get to use it forever for free.”

While we understood the customer’s concerns, this is not what we could realistically do. For the beta period we have exposed Jira integration in our free plan, but it was always the intention to move it to paid plans once the beta is over.

Our Terms and Conditions stated clearly that we reserve the right to change the terms of free plans at any given time and hold no obligation to provide free service forever.

Since we had the T&C in place, the rest was straightforward. I was able to point to our T&C as a solid, legally binding document that outlined the limitations of our obligations. In the absence of such an agreement, the situation could have escalated, consuming time and resources.

Bulletproof Your Business Operations

Terms and Conditions can mitigate similar conflicts. The agreement can cover a wide array of contingencies:

• Changing service plans or pricing
• Liability limitations
• Data usage and storage
• Termination conditions

To avoid landing yourself and your business in hot water, it’s important to integrate a T&C approval flow into your services.

How to Implement a T&C Approval Flow

Easy :)

With Licenseon, all you have to do is to add two lines of HTML/JS code to your web page and you are good to go!